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How 22phcom Handles Your Personal Information

Your account details, payment records and browsing activity are handled with care. This page explains what we collect, why we collect it, and the steps you can take to view, update or remove your personal information from our records.

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22phcom How 22phcom Handles Your Personal Information
DATA HANDLING DETAILS

How We Protect and Manage Your Data

From the moment you create an account, your data moves through encrypted connections. Here is a concrete look at how we handle the four areas that matter most to your privacy as an account holder on 22phcom.

Account Security

Login sessions use OTP verification tied to your registered mobile number. We do not store plaintext passwords, and session tokens expire after a period of inactivity to reduce unauthorised access risk.

Cookie Controls

We use session cookies for login continuity and analytics cookies to track page performance. You can adjust cookie preferences through the settings link in our site footer at any time.

Data Retention

Account records, transaction histories and identity verification documents are kept for the period required by applicable law. When that period ends and your account is closed, we delete or anonymise your personal data.

Payment Data Handling

GCash, Maya and InstaPay transaction records are stored only to reconcile deposits and withdrawals on your account. We do not retain full wallet credentials beyond what the payment processor passes to confirm the transfer.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct an error, or raise a concern about how your information is used, you can reach our support team through any of the channels below. We aim to acknowledge privacy requests within one business day and resolve them as quickly as the verification process allows.

Live Chat Start a chat session from your account dashboard. Our support team can verify your identity and handle data requests directly through this channel.
Email Support Send your privacy request or data enquiry to our support email address. Include your registered mobile number so we can locate your account quickly.
Account Help Page Log in and visit the Help section of your account to submit a formal data request. The form routes directly to the team that handles privacy matters.

Your Privacy Questions Answered

These are the questions we hear most often from account holders in the Philippines about how their personal data is collected, stored and managed on 22phcom.

We collect your name, registered mobile number, email address and the payment identifiers you use — such as your GCash or Maya number — to verify your identity and process transactions.

Yes. Log in and use the Help form in your account, or contact us via live chat or email. We verify your identity first, then provide your data summary within a reasonable period.

Only with payment processors like GCash and Maya, game studio platforms, and service providers required to run your account. We do not sell your data to advertisers or unrelated third parties.

Submit a deletion request through the account Help page or email support. After we verify your identity, we will delete or anonymise your personal data in line with our retention obligations under applicable law.

Session cookies keep you logged in as you move between game rooms on your phone. Analytics cookies track page load performance. You can manage cookie settings through the link in the site footer.

Transaction records are held for the period required by applicable regulations, then deleted or anonymised. You can request a transaction history export before closing your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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